Synergy of nature and science

General Terms and Conditions


1. Corporate and Legal Info

The online store www.dogoteka.si is managed by the company Dogoteka d.o.o. The company data is as follows:
Full name: Dogoteka d.o.o., trgovina in distribucija
Short name: Dogoteka d.o.o
Legal headquarters: Golo Brdo 3a, 1215 Medvode, Slovenija
Bank account: SI56 0201 0026 0308 390 (NLB d.d.)
SI56 0400 1004 9735 478 (NOVA KBM d.d.)
Registration number: 6333362000
Tax number: SI 35522267
Capital: 7.500,00 EUR
E-mail: info@dogoteka.si
Phone number: +386 31-331-508

The company is registered in The Court Register of the District Court of Ljubljana, under the registration number 6333362000 and VAT (Tax) number SI35522267. The company is VAT accountable in Slovenia. The company’s basic share capital is 7.500,00 EUR.

The company was entered in the Business Register of Slovenia on the 8th of March 2013.

The General Terms and Conditions of website www.dogoteka.si (in the following: Dogoteka or Dogoteka d.o.o.) and e-shop www.shop.dogoteka.si have been compiled in accordance with the Consumer Protection Act and other prescribed legislation for sales via the Internet and such business methods. The conditions deal with the operation www.dogoteka.si or www.shop.dogoteka.si and the business relationship between Dogoteka d.o.o. (in the following: Dogoteka), registered users (in the following: users) and buyers of goods or services (in the following: buyers).



2. Terms and conditions of use

Welcome to the website www.dogoteka.si (Dogoteka d.o.o.), hereinafter referred to as Dogoteka. The website www.dogoteka.si is managed by Dogoteka d.o.o., Golo brdo 3a, 1215 Medvode, Slovenia. Dogoteka’s web page and online store General terms and conditions are in accordance with the Consumer Protection Act, Chamber of commerce of Slovenia and recommendations and the International Codes for e-business. In the event of a discrepancy between the translation of the General terms and conditions accepted by the user, the Slovenian language takes president with reference to official meanings and explanations. These General terms and conditions govern the access to and use of the Site. This Site is operated by Dogoteka d.o.o. (“Dogoteka” or “we”). The words “user”, “you” and “your” in these General terms and conditions refer to a user of the Site.


2.1 Users

By accessing, browsing or using the Site and/or its services, you represent and warrant that you are at least eighteen (18) years of age. By entering this website, you acknowledge that you understand and agree with these General terms and conditions and that they are legally binding. Dogoteka reserves the right to modify or change these General terms and conditions without any further notice and to terminate a user’s account should that user be in violation of any of the Website Policies.


2.2 License

All content included on the Site, such as images, pictures, videos, documents, drawings, figures, logos, (collectively, the “Content”), is the exclusive property of Dogoteka or its content suppliers and is protected by national and international copyright and other intellectual property laws. You may not copy, reproduce, publish, modify, adapt, translate, distribute, transmit, download any aspect of the Site or the Content, in whole or in part, in any form or by any means, without the prior express written consent of Dogoteka or its content suppliers.


2.3 Intellectual Property

The domain name www.dogoteka.si, www.shop.dogoteka.si, the brand Dogoteka, trademarks DogoMaxy, DogoMini, DogoJunior, Dogodol, FertiAdapt, DiaGiar, MultiAdapt, CortiAdapt, CortiAdapt gel, LactoAdapt, Celervis Pet and the contents available on this site are the property of Dogoteka or are used by Dogoteka with the owners’ consent.


2.4 Disclaimer of Liability

THE SITE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SITE ARE PROVIDED BY Dogoteka ON AN “AS IS”, “WHERE IS” AND “AS AVAILABLE” BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING.

YOU EXPRESSLY AGREE THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK. WITHOUT LIMITING THE FOREGOING, Dogoteka DOES NOT REPRESENT OR WARRANT THAT THE SITE IS SECURE, THE SITE OR THE SERVER SUPPORTING THE SITE WILL BE VIRUS-FREE, THE INFORMATION ON THE SITE IS ERROR-FREE, ACCURATE, COMPLETE, RELIABLE, USEFUL, TIMELY OR CURRENT OR THAT THE SITE WILL OPERATE WITHOUT INTERRUPTIONS OR ERRORS.

Content on Dogoteka’s website is purely informational in nature therefore, Dogoteka does not accept any responsibility for any possible errors with reference to the content and or the accuracy of the published data, which may have been caused by data inputting errors and or any other possible factors. Dogoteka reserves the right to change the website’s content at any time. Photos do not always represent the actual realism, as photos can be symbolic. The website and the contents on it are not a substitute for veterinary advice. Dogoteka does not assume any responsibility for any damage that may result from the use or misinterpretation of the information contained on the website. At the time of publishing our website, Dogoteka played a subjective role regarding content and information contained within its website. Therefore, Dogoteka does not accept any responsibility to its commitment in terms of any published results and or any customer satisfaction issues. Furthermore, Dogoteka does not accept any responsibility for its content. Dogoteka and its employees are consequently excluded from any responsibility for claims to any potential damages occurred or associated with the use of Dogoteka’s website, its information and or Dogoteka’s actual website operations. Anyone who uses any information and or any material contained in Dogoteka’s website, accepts all responsibility for any potential loss, cost or damages of any nature, which could results directly or indirectly from the use of Dogoteka’s website. This website is available in Slovenian and English language.


2.5 General terms and conditions of e-newsletter registration

Subscribing to e-newsletter is governed by the General terms and conditions of e-newsletter registration, for subscribing and receiving e-newsleter and hereunder states the obligations, rights and conditions for using and managing the logged-in user’s data. E-newsletter registration is available to any person who signs-up at www.dogoteka.si, submits their data, an e-mail and completes the registration.


By registering to e-newsletter:

Unsubscribing from e-newsletter / deletion of personal data:
Amendments and Updates

Dogoteka may amend or update all or any part of the Website Policies at any time in its sole discretion. Any amendments or updates to the Website Policies shall be effective upon publication in their respective sections of the Site. Please access the Site regularly in order to check whether the Website Policies have been updated.


Miscellaneous

The Website Policy and its interpretation is governed by Slovenian law, without taking into account conflicts with the law.
Any disputes referred to in this document will be resolved in the competent Court according to Slovenian law.



3. General terms and conditions of sale (e-shop)

3.1 General

Welcome to the website www.dogoteka.si and www.shop.dogoteka.si (Dogoteka d.o.o.), hereinafter referred to as Dogoteka.
The website www.dogoteka.si and www.shop.dogoteka.si is managed by Dogoteka d.o.o., Golo brdo 3a, 1215 Medvode, Slovenia. Dogoteka’s online store General terms and conditions of sale (e-shop) are in accordance with the Consumer Protection Act, Chamber of commerce (Trgovinska zbornica Slovenije) recommendations and the International Codes for e-business. In the event of a discrepancy between the translation of the General terms and conditions of sale (eshop) accepted by the user, the Slovenian language takes president with reference to official meanings and explanations. These General terms and conditions of sale (e shop) govern the access to and use of the Site. This Site is operated by Dogoteka d.o.o. (“Dogoteka” or “we”). The words “user”, “you” and “your” in these General terms and conditions of sale (e-shop) refer to a user of the Site.

The term "Customer" refers to the physical person making the purchase, referred to in this contract, for purposes not related to commercial or professional activity. The seller reserves the right not to follow orders from persons outside the legal definition of "consumer".

The term "Contract" refers to the purchase agreement relating to the supplier's material mobile assets, signed between them and the Customer as part of a system of remote sales through telematics tools, organized by the supplier. Orders can only be placed by persons over the age of 18 who are not in a state of legal incapacity. A minor needs consent from parents or guardians

The language in which the Contract is concluded is Slovenian. In the case of contrast between the versions of the General terms and conditions of sale (e shop) prepared in a language other than slovenian and accepted by the Customer, the meaning and interpretation of General terms and conditions of sale (e shop) in Slovenian language prevail.

Purchase to the country of Italy is only possible via www.shop.dogoteka.it.


3.2 Forming a contract

With these General terms and conditions of sale (e-shop), Dogoteka sells to the Customer, who buys remotely, the Products offered for sale on the website www.dogoteka.si (the "Site"). The contract between the Supplier and the Customer is concluded exclusively through the Internet in remote telematics mode, through the Customer's access to the web address www.dogoteka.si by sending a purchase order according to the procedure provided by the site itself and its acceptance by Dogoteka. The purchase order transmitted by the Customer through the Site has the value of a contractual proposal and is governed by these general sales conditions which, the Customer himself, is obliged to accept in full and without any reservation. The Customer cannot complete the order without accepting these general terms of sale.

Before the conclusion of the purchase agreement, the Customer takes a look at the characteristics of the goods that are illustrated with specific and detailed indication of their characteristics, in the individual product cards at the time of choice by the Customer. The Customer, before proceeding to the conclusion of the order, undertakes to take into account and to agree with these general conditions. The Customer is aware that in order to access the website www.dogoteka.si you need to have an Internet connection whose costs are borne by the Customer according to the terms set by your internet service provider. The sales agreement is perfected by Sending Dogoteka to the Customer an order confirmation email. The e-mail contains the customer's data, the order number, the date of entry, the list of purchased products, the price of the purchased products, the shipping costs and any additional charges, the delivery address to which the products will be sent and payement method. In the order confirmation email, the Customer will also receive in link to access to these general terms of sale. A contract shall be deemed to take effect at the time when the customer receives an e-mail purchase confirmation from Dogoteka.


3.3 Order and availability of products

The availability of the products listed on our website refers to the actual availability at the time the customer completes the order. This availability however, is indicative only because of the possibility whereby customers could be buying items simultaneously. Should this occur, we could potentially sell out an available product before your order is confirmed, thus making a product unavailable to you. If the ordered goods are out of stock or unavailable for any other reason, we will notify you about such circumstances within 3 business days. In case the unavailable product in question was paid for in advance, we will reimburse the funds in the shortest possible time but no later than within 8 business days. The Dogoteka does not assume any liability in the event of the ‘force majeure’ or any unforeseeable circumstances; such as internet errors and any technical interruptions which would result in unprocessed orders, with reference to the time limitations specified in these General terms and conditions of sale (e-shop).


3.4 Purchase and registration process

Dogoteka d.o.o. acts as a company that offers goods or services over the Internet.

In the store www.dogoteka.si, the user can place an order in the online store as a guest or as a registered user. The registration process is easy and fast. By logging in to the website, you create your account, through which you can edit your data, delivery addresses, view order statuses, track and edit them.

The username consists of the email address you enter. You will then receive a confirmation email for final registration. By registering on the website, you also have a greater overview of the purchase.

The buyer pays the amount to Dogoteka d.o.o., and together with the goods or services he also receives an invoice. The company operates worldwide. The package also contains a printed invoice, which the customer can also receive at the entered e-mail address.


3.5 Prices

The sales prices listed on web site are represented without VAT and with VAT of particular EU member country. Prices are in euros (EUR). Dogoteka reserves the right to change, limit or conclude any special offer or discount on products at any time. Shipping costs are not included in the price of the products, but are indicated and calculated at the the time of the conclusion of the purchase process and before payment is made.

Boxes are special packages of several products and have a 15% special discount. Additional discounts and discount codes do not apply to Boxes.

EU CUSTOMERS
According to Harmonization of tax legislation for online trade commerce with Council of Europe Directives (EU) 2017/2455 and Council Directive (EU) 2019/1995: GOODS TAX IS CALCULATED ACCORDING TO THE TAX RATES OF THE COUNTRY OF RECIPIENT OF THE GOODS. THE TABLE OF TAX RATES OF THE MEMBER STATES OF THE EUROPEAN UNION IS FOUND BELOW.

THE TAX WILL BE SHOWN IN STEP 5 (CONFIRM ORDER) AFTER YOU SELECT THE COUNTRY AND ADDRESS OF DESTINATION OF THE GOODS AND COURIER SERVICE.

EU country Tax rate for supplements Regular Tax rate
Austria 13% 20%
Belgium 21% 21%
Bulgaria 20% 20%
Croatia 25% 25%
Cyprus 19% 19%
Czech Republic 15% 21%
Denmark 25% 25%
Estonia 20% 20%
Finland 14% 24%
France 20% 20%
Italy 22% 22%
Germany 7% 19%
Greece 24% 24%
Hungary 27% 27%
Ireland 23% 23%
Latvia 21% 21%
Lithuania 21% 21%
Luxembourg 3% 17%
Malta 0 18%
The Netherlands 21% 21%
Portugal 23% 23%
Poland 8% 23%
Romania 9% 19%
Slovakia 20% 20%
Spain 10% 21%
Sweden 25% 25%


NON EU CUSTOMERS

Customers outside the European Union make a purchase without VAT. Shipping costs are calculated for purchases up to 299.99 EUR. For purchases over 300,00 EUR, shipping is free.

Shipping cost are charged, and paid in full, together with Slovenian 22% VAT.
For non-EU countries, the cost of customs clearance, VAT and other import costs is borne by the buyer.


3.6 Methods of Payment

The following payment methods are available:

Payment with credit cards in credit cards is enabled for the following cards: Visa Credit, Mastercard Credit business, Visa Credit business, Mastercard Debit, Mastercard Credit, Visa Debit, Mastercard Debit business, Visa Debit business, Maestro, Visa VPAY, Maestro business, Visa Electron Debit, BA, Diners.

The data transfer is encrypted, so your credit card information is secure.

Proforma invoice:
The proforma invoice contains all the information you need to complete your prepayment: bank account information, company information, and transfer reference number information. After the payment is completed, you can send a payment notification to: info@dogoteka.si. Your order will be held until we receive payment.

Payment with Paypal or payment and credit cards:
If you pay with a payment, credit or debit card or PayPal, the actual debit of the order amount will only be incurred when the order is completed and ready for shipment. Dogoteka reserves the right to change the methods of payment that can be used, regardless of the methods that can be used and were published on the list at the time the customer placed the order.


3.7 Sending and tracking a shipment:

Upon placing an order, the customer chooses the delivery address. The buyer has the option to choose a different delivery address such as the payer’s address. In case of cash payment, the recipient of the goods always pays for the goods. The cost of delivery is included in the purchase price as a separate item.

Delivery may be disrupted or extended due to bad weather, Covid-19 or technical problems of the courier service provider.
Delivery is provided by courier services:

  • Post of Slovenia
  • DHL

  • Delivery pricelist for EU CUSTOMERS:
    Country Purchase up to 149,99 EUR Purchase above 150,00 EUR
    Austria 12,30 EUR withot VAT * free
    Belgium 12,30 EUR withot VAT * free
    Bulgaria 12,30 EUR withot VAT * free
    Cyprus 12,30 EUR withot VAT * free
    Czech Republic 12,30 EUR withot VAT * free
    Denmark 12,30 EUR withot VAT * free
    Estonia 12,30 EUR withot VAT * free
    Finland 12,30 EUR withot VAT * free
    France 12,30 EUR withot VAT * free
    Greece 12,30 EUR withot VAT * free
    Croatia 12,30 EUR withot VAT * free
    Ireland 12,30 EUR withot VAT * free
    Italy 12,30 EUR withot VAT * free
    Latvia 12,30 EUR withot VAT * free
    Lithuania 12,30 EUR withot VAT * free
    Luxembourg 12,30 EUR withot VAT * free
    Hungary 12,30 EUR withot VAT * free
    Sweden 12,30 EUR withot VAT * free
    Malta 12,30 EUR withot VAT * free
    Germany 12,30 EUR withot VAT * free
    The Netherlands 12,30 EUR withot VAT * free
    Poland 12,30 EUR withot VAT * free
    Portugal 12,30 EUR withot VAT * free
    Romania 12,30 EUR withot VAT * free
    Slovakia 12,30 EUR withot VAT * free
    Spain 12,30 EUR withot VAT * free


    *Postage tax is calculated on price 12,30 eur (price without vat) according to the tax rates of the country of recipient of the goods. The table of tax rates of the member states of the European Union is found in paragraph “5. Prices”.

    Delivery pricelist for NON - EU CUSTOMERS If your country is not on the above list of countries of European Union, the delivery cost is included in the purchase price as a separate item up to the amount of 299.99 EUR. Shipping cost are charged, and paid in full, together with Slovenian 22% VAT. For purchases over 300,00 EUR, shipping is free.

    You can choose between sending DHL economy or DHL express, the program will determine the exact amount of shipping costs depending on the weight of the package and the shipping address. For purchases over 300,00 EUR shipping is free. For non-EU countries, the cost of customs clearance, VAT and other import costs is borne by the buyer.

    Delivery damage:
    In the event that the delivered goods represent damage caused by the transport, the buyer may refuse delivery and immediately inform the supplier, who will file appropriate objections to the transport company and provide a new shipment after returning the disputed goods received. In case of damage to the shipment, the buyer fills in the
    PRODUCT RETURN FORM
    and sends it to info@dogoteka.si, where it is agreed to replace the product.

    Sending and tracking a shipment:
    The customer can check the location and status of the package through the operators:
    - Post of Slovenia: https://sledenje.posta.si/
    - DHL: www.dhl.com/

    At the time of delivery, the customer is required to verify that the packaging is intact and not altered, even if the closing tape if present. In the event that the delivered goods present any damage allegedly caused by the transport, the customer can refuse the delivery and immediately notify the Supplier, who will make the necessary objections to the shipping company, providing a new shipment once the return of the disputed goods has been received.


    3.8 Validity of the offer

    Prices are valid at the time of order confirmation. All prices include VAT. Prices are subject to change without notice.


    3.9 Special offers and promotions

    Special offers and promotions are valid within certain time limits or until stocks are sold out within the specified period. All promotional offers are specially marked on the website and marked with the word "offer", "product under promotion" or other equivalent names.

    Boxes are special packages of several products and have a 15% special discount. Additional discounts and discount codes do not apply to Boxes.


    3.10 Contract termination rights and refund of goods

    The consumer has the right to withdraw from a distance contract (online purchase) within 14 days without giving reasons. The period of notice shall expire 14 days from the date on which the consumer acquires physical possession of the goods. A consumer shall also be deemed to have acquired possession of the goods when a third party other than the carrier and designated for that purpose by the consumer has acquired possession of the goods instead of the consumer.

    In order to exercise the right of withdrawal, the consumer must inform the company Dogoteka d.o.o., Golo Brdo 3a, 1215 Medvode, Slovenia by unequivocal statement in writing or by e-mail (registered letter or e-mail), e-mail: info@dogoteka.si of his decision to withdraw from the contract.

    NOTICE OF WITHDRAWAL


    The consumer must provide our company with a copy of the original invoice, regardless of the method of cancellation chosen.

    3.11 Contract termination effects

    In case of the contract termination our company shall reimburse the consumer as soon as possible but no later than 14 days from the date of the contract termination notification. Dogoteka will reimburse the consumer; all received payments, including delivery charges (except any additional costs arising due to the consumer’s choice of the delivery type) if this surpasses the most favourable standard delivery used by Dogoteka. Dogoteka will carry out the reimbursement in the identical manner to the original transaction with reference to the payment method, unless the consumer and Dogoteka agree otherwise. Dogoteka can hold on to any payments until the goods are back-received. The consumer shall return the goods without undue delay and no later than 14 days from the day the consumer notified Dogoteka about the contract termination. The time limitations shall be taken into account even if the consumer sent the goods to Dogoteka before the expiry of the 14 day period.


    3.12 Refund of goods terms

    Terms governing restrictions when the contract is terminated:


    EU Members: The direct cost of returning the goods is borne by the consumer.
    If the goods are returned to the sender (Dogoteka) at the sender's expense, the sender has the right to charge the consumer for the shipping costs.

    NON - EU Members:
    The consumer is obliged to pay VAT and all customs clearance costs to the freight forwarder before returning the goods. If he does not pay VAT and customs clearance costs and does not complete the customs-import procedure, the freight forwarder retains the goods. In such a case, the return of the goods will be possible only upon recall and at the expense of the sender (Dogoteka), who will also charge the consumer the cost of returning the goods.


    3.13 Reject the package

    EU Member States: If the buyer does not want to accept the package, the return of goods is possible only on recall and at the expense of the sender (Dogoteka), who will also charge the cost of returning the goods to the consumer in case of termination of the consumer contract.


    Other countries worldwide: If the consumer rejects the package and does not complete the customs - import procedure, the freight forwarder has the right to keep the package. In such a case, the return of the goods will be possible only on the recall and costs of the sender (Dogoteka), who will also charge the cost of returning the goods to the consumer in the event of termination of the consumer's contract.


    3.14 Faulty product

    Definition of a fault
    The fault is admissible:


    Product suitability check
    The suitability of the product for normal use, is assessed against the normal goods of the same type by observing seller’s declarations about the characteristics of the goods by the seller or the manufacturer. In particular; by advertising, product presentation or any indications on the actual goods.

    Asserting the fault
    The buyer must notify the provider of any material fault at their own expense within the statutory defined deadline. The notice must contain a precise description of the fault. The buyer must allow time for vendor to review the product. The right to assert a material fault is further defined by the Consumer Protection Act.


    3.15 Responsibility

    Dogoteka takes no responsibility for disruptions attributable to force or fortuitousness, even if it is dependent on internet malfunctions and malfunctions, in case it fails to enforce the order on time under these general terms of sale.

    The Supplier will also not be liable for damages, losses and costs incurred by the customer as a result of the non-execution of the contract for reasons not attributable to him.

    The Supplier assumes no responsibility for any fraudulent and unlawful use that may be made, by third parties, of credit cards and other means of payment, for the payment of the purchased products, if it proves that it has taken all possible precautions on the basis of the best science and experience of the moment and on the basis of the ordinary diligence required.


    3.16 Miscellaneous

    If Dogoteka is unable to receive the goods due to inability to fulfil the customer’s rights in case the contract is terminated and or in case of material fault is being asserted; the collection of the goods becomes the customer’s responsibility at the customer’s cost. Customer acknowledges and unconditionally accepts, that after 30 days have passed, from Dogoteka’s notification to the customer that the goods are available for collection, Dogoteka can destroy the goods.


    3.17 Conflict solving

    Dogoteka strives to resolve any potential disputes amicably, through our best endeavours and in the shortest possible time. Dogoteka respects the consumer protection legislation. Dogoteka is making best efforts to fulfil its duty to establish an effective complaints handling system. The complaints are to be submitted via our e-mail info@dogoteka.si or in writing to Dogotekad.o.o., Golo brdo 3a, 1215 Medvode, Slovenia. The complaint process procedure is confidential. If any possible complaints cannot be settled by mutual agreement or with an Out-Of-Court settlement, any disputes will have to be resolved by the court of justice with its jurisdiction in Ljubljana, Slovenia. Out-of-court settlement of consumer disputes In accordance with the statutory regulation resulting from the Out-Of-Court law settlement of consumer disputes; Regulation (EU) No. 524/2013 of the European Parliament and of the online dispute Council resolution for consumer disputes and amending Regulation (EC) No. 2016/2004 and Directive 2009/22 / EC. Dogoteka does not recognize any Out-Of-Court settlement provider of consumer disputes as an official actor for Out-Of-Court settlement of consumer disputes, whom the consumer could hire in order to launch a process under the Out-Of-Court Consumer Dispute Resolution Act.



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